Refund policy

PND360 — Return & Refund Policy

At PND360, your satisfaction matters to us. Because our products are physical items such as mugs and gifts, we do not accept returns or exchanges for buyer’s remorse or change of mind.

We do accept replacements or refunds for:

Items that arrive damaged or broken
Defective products
Incorrect items sent
Missing items from your order

If your order arrives with any of the above problems, please contact us as soon as possible, ideally within 7 days of delivery, through our Contact Us page at https://pnd360.com/pages/contact.

Please include:

Your order number
A description of the issue
Clear photos of the damaged, defective, or incorrect item

Once we review your request, we will work with you to send a replacement or issue a refund as appropriate.

We reserve the right to request additional information to process your claim.